Orientation: Zoom Assistance

Zoom Support

Are you familiar with Zoom live video conferencing software? If not, check out this excellent step-by-step ‘how to use Zoom’ video. It includes how to record zoom sessions.

We will use Zoom for all our Open Inward Coaching sessions 

  • Open Inward Coaching sessions – you will only need to click the provided link to join

Students will use Zoom for dyad assignments. 

  • Dyad Assignments – you will need to record your sessions for feedback purposes
  • Please download the Gallery view video file Mp4 for feedback. I must see both of you during your session for accurate feedback.

Zoom Orientation for Computers

The Zoom installer file will automatically download when you join your first video class. Simply double-click on the downloaded file and let it walk you through the installation process. If you have any trouble with this automatic download, you can get the Zoom Client for Meetings from the Zoom download center.

If the system asks you, “How do you want to join the audio conference?” click the green button that reads “Join Audio by Computer.”

Zoom Download Links for Mobile Devices

Click here to get the Zoom app from the App Store for Apple devices.

Click here to get the Zoom app from Google Play for Android devices.

Check for Updates! You must be using the most current Zoom version, or it may affect your live class sessions. Visit this link for video instructions on how to update Zoom. While using Zoom, watch for any notifications of new versions available and update as soon as you can.

Test your Zoom Connection

You can join a test Zoom meeting by visiting zoom.us/test to familiarize yourself with Zoom and test your microphone and speakers. For complete instructions, please visit https://support.zoom.us/hc/en-us/articles/115002262083-Joining-a-Test-Meeting

Best Practices for Zoom

Connect with an ethernet cable for faster internet (as opposed to Wi-Fi).

Make sure you have the most updated Zoom Software.

Use Google Chrome or Safari as your browser.

Quit high bandwidth programs not needed during live classes.

Have the Zoom phone numbers on hand as a backup connection.

Use a comfortable headset during the session.

Remove or turn off sound generating devices (landline telephones, cell phones, fans).

Check your lighting so that your face is visible and not shaded or backlit.

 If you have any trouble connecting to Zoom during sessions, please try closing your app and or browser and clicking again with the zoom link provided. 

How to Interact During the Open Inward Coaching Sessions 

The format of our sessions will begin with a ‘Round Table check-in with everyone. Following that, I will present the lesson of the week. Finally, we will have a Q&A. You are welcome to “raise your hand to comment or ask a question live. You can also submit your written comments and questions using the Chat function.

How to Raise Your Hand to Speak when connected by video:

Click on the “Participants” button in the toolbar at the bottom of the Zoom window.

Click on your name in the list.

Click on the “Raise Hand” button at the bottom of this panel, to the right of the video frame. A hand icon will appear next to your name in the list.

  • How to Raise Your Hand to Speak when connected by phone:

Press *9 on your phone keypad.

If connected by mobile device:

Click on the “More” button.

Click “Raise Hand.”

Submit a Question 

Click on the “Chat” icon in the toolbar at the bottom of the Zoom window.

Type in your message.

And here are some resources for specific operating systems and devices:

PC and Mac